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Residential HVAC Service Technician – Level 2

Residential HVAC Service Technician – Level 2

Job Title: Residential HVAC Service Technician – Level 2
Department: Service
Reports to: Service Manager
FLSA Status: Non-Exempt
Classification: Craft workers
Work Hours: 7:00am – 4:00pm, some weekends and evenings
Pay Scale: $XX-$XX / hour
Position Summary: To provide maintenance on residential and/or commercial heating and air conditioning systems according to company standards providing the customer with a high quality experience

Required Qualifications / Achievements:

Valid driver’s license
EPA Certification
Demonstrate willingness to invest in tools used in Service of HVAC equipment
Demonstrate willingness to invest time in service training seminars and classes
Work from 28’ extension ladder and 12’ step ladder
Meet all qualifications and have all tools required for Service Technician Level 1
Demonstrate basic knowledge of service tools and testing devises
Insurable driving record

Demonstrate ability to perform routine preventative maintenance on residential systems with minimal assistance and supervision
Understand benefits of preventative maintenance
Demonstrate commitment to developing customer service skills
Demonstrate working knowledge of soldering and refrigeration procedure
Enroll in classes to acquire Low Voltage Energy License.
NATE Core Certification

Desired Qualifications / Achievements:

HVAC Tech School Certificate and/ or Equivalent Experience
High School Diploma

College Degree
EPA Certified
NATE Core Certification

Essential Functions and Responsibilities:

Arrive at jobsite at scheduled time and location as dispatched
Relocate from one jobsite to another jobsite as dispatched during the workday
Report to dispatcher when arriving and leaving jobsite
Purchase / Maintain required tool list for Service Technician Level 2
Operate company vehicle as needed
Follow instructions from supervisor and/or dispatcher and carry out in timely manner
Report problems with company tools or vehicle promptly
Report problems with equipment to Service Dispatcher to expedite parts delivery
Communicate with customers and collect C.O.D. on maintenance and demand service visits as directed
Ability to work staggered schedule if required
Maintain professional appearance and attitude at all times
Complete all service related forms properly
Provide all customers with new / renewal maintenance agreement program information
Inform and educate customers about residential planned maintenance agreements

Acquire residential planned maintenance agreements
Perform routine preventative maintenance on residential equipment with minimal assistance and supervision, including completion of maintenance checklists in full
Inform and educate customers on additional products or services available through company
Inform customer of replacement options following company guidelines
On call status for emergency service as required
Develop basic knowledge and ability to layout and install low voltage wiring
Develop basic knowledge of diagnostic and troubleshooting techniques
Develop knowledge of proper interpretations of testing devices
Develop soldering skills
Develop enhanced customer service skills.
Perform filter changes utilizing filter checklist paperwork unassisted
Develop skills to perform planned maintenance on light commercial systems utilizing maintenance checklist with assistance of a Service Technician Level 3 or higher
Develop basic knowledge and ability to read and interpret wiring diagrams and blueprints
Other duties as assigned

Success Factors / Job Competencies:

Motivated work ethic
Attendance
Demonstrated mechanical aptitude
Positive attitude

Proficiency in using tools
Excellent communication skills
Strong team player
Willingness to learn

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:

While preforming the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle. They will use their hands to finger, handle or feel objects, tools or controls. Employee must occasionally lift and/or move objects weighing 50-100lbs. Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.

Work Environment:

While preforming the duties of this position, the employee is exposed to weather conditions at that time. They may be required to be in confined spaces for short periods of time.